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We’re gonna make Words And Voices(WAV) hub for our exclusive attention. The premise of WAV has always been built around Emerging Tech and seeing things early.
It covers the art of customer service, a subject that is near and dear to my heart. 1. Start at the top. The CEO's attitude towards customer service is the primary determinant of the quality of service that a company delivers. If the CEO thinks that customers are a pain in the ass who always... Continue Reading →
1. Jump to the next curve. Too many companies duke it out on the same curve. If they were daisy wheel printer companies, they think innovation means adding Helvetica in 24 points. Instead, they should invent laser printing. True innovation happens when a company jumps to the next curve--or better still, invents the next curve,... Continue Reading →
In the course of climbing the corporate ladder, or of just managing the little corner of the world you occupy, you have to communicate with people. It's not always easy, but you have to do it.Some of this communication amounts to simple conversation, and it's been dawning on me for a long time now that... Continue Reading →