Customers don’t care about your omni-ness, but they do about your quality of service.

Customers don't care about your omni-ness, but they do about your quality of service.

The Art of Customer Service

It covers the art of customer service, a subject that is near and dear to my heart. 1. Start at the top. The CEO's attitude towards customer service is the primary determinant of the quality of service that a company delivers. If the CEO thinks that customers are a pain in the ass who always... Continue Reading →

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